Mobile TV - ROVERE XL / Yakisugi 55"-77"

The assembly was very good! We decided not to balance on the stand, though 😅. Installing the TV with two people was also no problem! And now we have an extremely elegant and very beautiful TV stand!👍

Returning the product was the worst thing I have ever done.
Never again!

This ended up being a great solution for my open floorplan. It’s easy to rotate so I can see the TV from any angle in the room. It has a great mid-century modern vibe which matches my aesthetic.

The product is very nice built and good looking - only miss was that one of the big bearer screws for the TV was bent and its really tough to bend back so I had to use it bent and it doesnt connect all that well.

Second my Samsung soundbar was too wide to fit on the XL with soundbar addon - so I emailed Jalg with an idea that if they drilled holes on the soundbar holders short end and increased the long end by 3-4 cm then the customer could choose to mount the soundbar more “in front” of the TV but fit larger soundbars, and also asked if I could return the soundbar mount.

Now I dont have any issues with the return policy and cost of 21 euros but the reply from support was below all expectations, written very strictly and without customer experience in mind, no signature at all, no name and not even a “best regards”. The staff who replied solely focused on informing me the following: ”You may want to reconsider the bracket's return due to a small refund balance.” That is after mentioning the return shipping cost.

They need a course in customer relations and written communication, its 2024 and Jalg seems to be doing well, more is to be expected of their support.

Disappointed,
My first order was perfect: the finish, the colors, etc. My second order, the bolts are of poor quality, and the dye as well. Very disappointed.