Informativa sulle spedizioni

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or dispatched on weekends or public holidays.

All items are shipped via FedEx International Connect Plus or DPD using standard door-to-door courier service.

Estimated delivery times:

Delivery times are estimates only and are based on information provided by third-party carriers.

Actual delivery times may vary depending on:

Deliveries are made by courier during working hours (Monday to Friday, excluding public holidays).

If delivery is unsuccessful:

After the first failed attempt, the parcel may be delivered to the nearest Access Point (if available).
You will receive a notification with pickup instructions.
If no Access Point is available, the courier will attempt delivery up to two additional times.
If delivery cannot be completed, the parcel may be returned to our warehouse.

International shipments may be subject to:

These charges are the responsibility of the customer.

Delivery dates are indicative and not guaranteed. However, in accordance with the Consumer Rights Directive 2011/83/EU:

We remain responsible for the goods until they are delivered into your physical possession.
If your order is lost or damaged in transit, we will assist in resolving the issue.
If delivery is significantly delayed, you are entitled to contact us for a solution.

If we fail to deliver:

You have the right to:

Delays may occur due to factors beyond our control, including:

If your delivery is delayed, please contact us at cs@jalg.me, and we will investigate and assist.

Customers are responsible for providing accurate delivery details.

If a shipment is returned due to:

We reserve the right to charge additional shipping fees for redelivery.

For all inquiries, please contact us via email at cs@jalg.me or online form.