EK XL / YakiSugi

Good quality, bad support

The product is very nice built and good looking - only miss was that one of the big bearer screws for the TV was bent and its really tough to bend back so I had to use it bent and it doesnt connect all that well. Second my Samsung soundbar was too wide to fit on...read moreThe product is very nice built and good looking - only miss was that one of the big bearer screws for the TV was bent and its really tough to bend back so I had to use it bent and it doesnt connect all that well. Second my Samsung soundbar was too wide to fit on the XL with soundbar addon - so I emailed Jalg with an idea that if they drilled holes on the soundbar holders short end and increased the long end by 3-4 cm then the customer could choose to mount the soundbar more “in front” of the TV but fit larger soundbars, and also asked if I could return the soundbar mount. Now I dont have any issues with the return policy and cost of 21 euros but the reply from support was below all expectations, written very strictly and without customer experience in mind, no signature at all, no name and not even a “best regards”. The staff who replied solely focused on informing me the following: ”You may want to reconsider the bracket's return due to a small refund balance.” That is after mentioning the return shipping cost. They need a course in customer relations and written communication, its 2024 and Jalg seems to be doing well, more is to be expected of their support.