Quick answers
Frequently Asked Questions
If you cannot find your answers here, please do not hesitate to contact our support at cs@jalg.me.
Product Information
We offer two main sizes: Regular (for 42"–55" TVs) and XL (for 55"–77" TVs). Both our Regular and XL versions will work with a 55" TV – it simply depends on your personal preference. You can compare the dimensions of both models HERE.
Our wooden TV stands are crafted from high-quality WALNUT, OAK and BIRCH. BIRCH has a uniform, smooth surface, while OAK features a beautiful, subtly visible natural grain. WALNUT offers a rich, deep brown color with a more pronounced grain. All our woods are carefully processed and finished by hand.
Our Limited Edition stands are made from ACRYLIC and STAINLESS STEEL. ACRYLIC has the clarity of glass while being lightweight, strong and UV-resistant. STAINLESS STEEL is exceptionally durable and resistant to everyday wear, with a refined metallic finish that subtly reflects its surroundings.
Please note that while we strive to make our product photos as accurate as possible, the actual color and appearance may vary slightly from what you see on your screen. As natural materials, each wooden stand has its own unique grain pattern.
Our Regular (42"–55") TV stands safely support TVs up to 30 kg (66 lbs). The XL Collection (55"–77") can hold TVs weighing up to 45 kg (99 lbs).
Yes, the JALG TV stand is easy to reposition, even with the TV attached. However, it must always be lifted and moved, never dragged.
Simply lift the stand and place it in the desired position, as demonstrated in the assembly video on our Assembly page. For XL models, we recommend having two people lift and move the stand safely.
Never drag or pull the stand across the floor. This can place excessive stress on the frame and legs, potentially causing damage or breakage, particularly when the TV is attached.
Following the recommended lifting method ensures safe handling and helps maintain the stand's structural integrity.
Yes! Our TV stands feature a highly sturdy construction that makes tipping unlikely without external force, intentional movement, or an accident. For additional peace of mind, we offer a safety kit with wall attachments, available for purchase in our accessories section. Also, the JALG TV Stand successfully passed seismic tests in Japan.
Compatibility Questions
VESA is a mounting standard that ensures compatibility between your TV and mounting hardware. You can find an overview of the VESA standard and instructions for checking your TV's compatibility HERE.
Our stands support the standard M6 and M8 screw sizes. Some TV brands use M4 or M5-size screw holes. In these cases, customers typically purchase necessary adapters locally. Before making a purchase, we recommend double-checking your TV's VESA hole size.
Most TVs with infrared receivers are compatible with our stands as the receiver is typically located in the middle of the TV. However, some TVs have the infrared receiver on the left or right side of the frame, which might interfere with the JALG base depending on the width of your TV's frame.
To avoid compatibility issues, please measure the distance of the infrared receiver from the side and compare it with JALG dimensions HERE.
Note: 2021 Samsung FRAME 43" is not compatible due to the placement of its infrared receiver.
Yes! Brackets for a soundbar or shelving plate are included as standard with every TV stand purchase. Please note that the soundbar shown in our product images is not included with the purchase.
Our Regular (42"–55") TV stands support soundbars with a maximum width of 840 mm, which includes the Sonos Beam.
The XL Collection (55"–77") accommodates larger soundbars up to 1,079 mm wide, making them compatible with both Sonos Beam and Sonos Playbar. Please note that the Sonos Arc is not compatible as it is slightly wider than our supported measurements.
No, the long legs from an XL stand cannot be used on a regular stand. The mounting points and overall structure differ between the two versions.
Yes, our TV stands work perfectly with curved TVs as well.
Cable Management & Installation
Smaller accessories and cables can be neatly stored behind the TV.
Ordering & Payment
Shipping fees vary based on your product selection and delivery location. The exact amount will be calculated at checkout.
Yes, you can place an order on behalf of a business through our website www.jalg.me.
If you are a business customer within the EU and wish to place a VAT-exempt intra-community purchase, please validate your EU VAT number on the cart page (before checkout).
For deliveries within the EU, you won't pay additional customs duties or VAT. Our prices already include the VAT rate for the EU country to which your order is sent.
For deliveries outside the EU, our prices are displayed without VAT. You are responsible for any declaration, import duties, and taxes for your package. Goods may be detained at customs and subject to local taxes and duties, which can significantly delay shipment. If your package is detained, please contact the freight company immediately.
Important update: New US tariffs
For our customers in the United States, please review the latest regulations here.
Order Tracking & Support
For the most accurate tracking information, please use the tracking link provided in your order confirmation email. Note that it may take up to 24 hours before your order can be tracked.
If you'd like to change your delivery preference as the consignee, please email us at cs@jalg.me.
Yes, please email us at cs@jalg.me as soon as possible.
Please note that we cannot cancel or revoke shipment once the carrier has picked up your parcel from our warehouse. If you need to cancel at that point, you can refuse to accept the delivery, and it will be returned to us. Once received, we'll issue a refund.
Cancelling an order before shipment is free of charge. However, once your order is in the carrier system, handling and shipping fees will apply if you decide to cancel. These fees are controlled by the carrier, not by us, and will also apply to uncollected orders.
We reimburse return fees only if the goods are damaged or if we cancel the order for any reason.
You can download your invoice using the link provided in your order confirmation email.
Returns & Refunds
We can only accept returns that arrive in perfect resale condition with all details unused/unscratched and in their original packaging. Unfortunately, we cannot accept defective items.
Please use our Returns Portal here: jalg.outvio.com
The return shipping fee will be deducted from your refund. All items must be returned in their original packaging and in perfect resale condition (details not scratched or used).
The products must be handed over to the courier within fourteen (14) days of the date you notified JALG of your decision to withdraw from the purchase.
Lifetime Structural Warranty
This Lifetime Structural Warranty covers all manufacturing and material defects that affect the stability and durability of the TV stand's construction.
The warranty does not cover:
- Natural wear and tear or changes in finish (including color variations due to UV exposure, humidity, or temperature).
- Scratches, dents, or other damage resulting from moving, transport, or normal usage.
- Products that have been misused, modified, improperly installed, or used for purposes other than intended.
'Lifetime' is defined as the normal useful life of the product for the original purchaser, as long as the company continues to operate. This warranty is non-transferable and applies only to the original owner.
In the event of a warranty claim, the customer must provide proof of purchase and detailed description of the defect. Esthete OÜ reserves the right to inspect the product and determine the validity of the claim. Remedies may include repair, replacement, or refund at the company's discretion.
To the maximum extent permitted by law, Esthete OÜ shall not be liable for any incidental, indirect, or consequential damages arising from the use of the product.
This warranty is governed by and construed in accordance with the laws of the European Union and the Republic of Estonia. Any disputes shall be subject to the jurisdiction of the courts of Estonia.
This warranty does not affect the consumer rights guaranteed under applicable consumer protection laws.