Informativa sulle spedizioni
Delivery Times
All items are shipped via FedEx International Connect Plus and generally take 2-4 business days to arrive, depending on location.
Your order will be sent via standard door-to-door courier transport with shipment tracking. A tracking number and link will be provided once your parcel has been shipped.
Shipping Times by Region:
- EU: 2-4 working days
- Non-EU: 2-4 working days
- Overseas: 2-4 working days
Please note:
- International shipments may be subject to import taxes, customs duties, and/or fees imposed by the destination country, which are the buyer's responsibility.
- It may take up to 24 hours before you can track your order.
- Delivery times are estimates only and may change due to customs clearance processes.
Delivery Process
Deliveries are made by courier during working hours from Monday to Friday, excluding public holidays.
After the first failed delivery attempt, the courier will:
- Take your package to the nearest Access Point (if available in your area)
- Send you a notice and email with pickup instructions
- If no Access Point is available, attempt delivery two more times before returning to our warehouse
Returns & Refunds
- Contact us within 14 days of receiving your product to initiate a return
- Items must be returned in original packaging, new, unused, and without defects
- Refunds are processed within 14 days after we receive the returned items
- Shipping fees are not refunded for returns
- Discounted items are non-refundable
Refund Processing Times:
- Credit Card: Within 7 business days of return acceptance
- PayPal: Within 24 hours of return acceptance
Faulty Items
If you receive damaged or faulty goods, we will pay the return postage costs. For non-faulty returns, the customer is responsible for return shipping costs.
For assistance, please email cs@jalg.me.
EU Distance Selling
In accordance with EU regulations, you have the right to cancel your order up to 14 days after delivery. You must inform us in writing or via email within this timeframe if you wish to return any goods.