Estimated Delivery Times
All items are shipped mainly via DHL Express and take generally between 2-6 days to arrive dependent on location.
Your order of any JALG TV stand will be sent via courier standard door-to-door transport with shipment tracking. A tracking number will be provided once the parcel has been shipped.
The shipping times are as follows:
DHL Express Eco: 2-6 days (Europe)
DHL Express: 1-3 days (rest of the world)
FedEx International Priority: 2-3 days (USA)
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Generally, these fees are hard to predict and are paid by the buyer. We're not responsible for delays due to customs.
Please note that it may take up to 24 hours before you can track your order.
The estimated delivery times are to be used as a guide only. Delivery time may change due to the customs clearance processes.
Deliveries are made by courier during working hours from Monday to Friday, with the exception of public holidays. After the first failed delivery attempt, the courier will take your package to the nearest Access Point, if there is one in your area. You will receive a Notice and an email with all of the instructions and information required for pick-up. If, however, there is no Access Point in your area, the courier will attempt to deliver a further two times, after which the package will be returned to our warehouse.
Exchange & Refund Policy
In case of an exchange, please make sure your items are returned in their original packaging and condition, new, unused, and without defects. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact us within 14 days of receiving the product and let us know the reason for the return before shipping the item back. If the returned item is not damaged and of the same quality as sent, then a refund is processed within 14 days after the items are received by us.
If the item is not returned in its original condition, the buyer is responsible for any loss in value. Shipping fees are not refunded for returns. Shipping costs will not be refunded for returned items or uncollected items.
We do not take responsibility for damages or losses due to the shipping, such damages can be claimed directly by the postal services company. Discounted items are non-refundable and can not be returned in any case.
All goods purchased through our website are shipped from Estonia. An estimate of the processing and delivery time for different regions is displayed during the purchasing process.
We cannot guarantee these estimates will be accurate and are not responsible for any delay to the delivery of goods. The cost of shipping, and the responsibility to pay any duties and taxes, vary depending on the region we are shipping to.
If you fail to take delivery of the goods at the chosen location, and the redelivery, return, or storage incurs any costs to us, we may pass these costs on to you.
Once the goods have been delivered you are the legal owner of them. You must, if practically possible, examine the Goods before accepting them.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
In the unlikely case, you receive goods that are faulty or damaged we are happy to pay the return postage costs. If the goods being returned aren't faulty, the customer is liable for any costs associated with returning the product. Please email firstname.lastname@example.org for further details.
Please note that Clause 6.2 of the Conditions of Carriage states that shipping providers will make every effort to deliver the shipments according to normal schedules,
but these are not guaranteed and do not form an integral part of the contract. Carriers' liability for the shipment is strictly limited to direct damage to the shipment.
All other indirect or special losses are excluded (including, but not limited to, lost profits, income, interest, and futures transactions), even if carriers' attention is drawn to such risks.
The carrier is not liable for damages due to delays, but for certain Shipments, the Shipper may be able to claim a limited refund for the delay based on the terms of the warranty.
According to the Money Back Guarantee appendix to the conditions of carriage, in case of delay of the shipment it is valid only for the surcharge of the time service, which exceeds the price of the service for the standard service.
CLAIMS AND NOTIFICATIONS, SETTLEMENT OF DISPUTES, AND APPLICABLE LAW.
In accordance with our standard terms and conditions, for visibly damaged shipments, the notification must be made no later than the next working day, otherwise, the shipment is deemed to have been delivered in the intended condition.
The point of our Standard Terms and Conditions referred to above:
In line with EU regulations regarding distance selling, you have the ‘right to cancel your order up to 14 days after the date of delivery of goods. You do not have to give a reason for canceling, however, if the goods are not faulty then you are legally required to pay for their safe return to our chosen Estonia address within a reasonable length of time. If we have sent you the wrong goods, or they are faulty, then we will pay for the return of the goods.
You must inform us in writing or via e-mail within the timeframe above should you wish to return any goods. The easiest way to do this is by e-mailing email@example.com