Frequently Asked Questions

We offer two main sizes: Regular (for 42"-55" TVs) and XL (for 55"-77" TVs). Both our Regular and XL versions will work with a 55" TV - it simply depends on your personal preference. You can compare the dimensions of both models HERE.

Our TV stands are crafted from high-quality WALNUT, OAK and BIRCH woods. BIRCH has a more uniform, smoother surface, while OAK features a beautiful, slightly visible natural wood pattern. Both are elegant, light-textured woods that we carefully process and finish by hand.

Please note that while we strive to make our product photos as accurate as possible, the actual color and appearance may vary slightly from what you see on your screen.

Our Regular (42"-55") TV stands safely support TVs up to 30kg (66 lbs). The XL Collection (55"-77") can hold TVs weighing up to 45kg (99 lbs).

Yes! Our TV stands feature a highly sturdy construction that makes tipping unlikely without external force, intentional movement, or an accident. For additional peace of mind, we offer a safety kit with wall attachments, available for purchase in our accessories section. Also, the JALG TV Stand successfully passed seismic tests in Japan

We provide a 3D visualisation tool in our product gallery that allows you to virtually place the TV stand in your room. This feature is currently available on mobile devices only.

VESA is a mounting standard that ensures compatibility between your TV and mounting hardware. You can find an overview of the VESA standard and instructions for checking your TV's compatibility HERE

Our stands support the standard M6 and M8 screw sizes. Some TV brands use M4 or M5-size screw holes. In these cases, customers typically purchase necessary adapters locally. Before making a purchase, we recommend double-checking your TV's VESA hole size.

Most TVs with infrared receivers are compatible with our stands as the receiver is typically located in the middle of the TV. However, some TVs have the infrared receiver on the left or right side of the frame, which might interfere with the JALG base depending on the width of your TV's frame.

To avoid compatibility issues, please measure the distance of the infrared receiver from the side and compare it with JALG dimensions HERE.

Note: 2021 Samsung FRAME 43" is not compatible due to the placement of its infrared receiver.

Yes! Brackets for a soundbar or shelving plate are included as standard with every TV stand purchase. Please note that the soundbar shown in our product images is not included with the purchase.

Our Regular (42"-55") TV stands support soundbars with a maximum width of 840mm, which includes the Sonos Beam.

The XL Collection (55"-77") accommodates larger soundbars up to 1,079mm wide, making them compatible with both Sonos Beam and Sonos Playbar. Please note that the Sonos Arc is not compatible as it is slightly wider than our supported measurements.

No, the long legs from an XL stand cannot be used on a regular stand. The mounting points and overall structure differ between the two versions.

Yes, our TV stands work perfectly with curved TVs as well.

Smaller accessories and cables can be neatly stored behind the TV. 

Shipping fees vary based on your product selection and delivery location. The exact amount will be calculated at checkout.

Yes, you can place an order on behalf of a business through our consumer website (www.jalg.me), but please note that VAT will always be charged and cannot be deducted through this channel.

Please note that www.jalg.me operates primarily as a retail platform for individual consumers. In accordance with EU VAT Directive 2006/112/EC, all orders placed through the website are subject to VAT and invoiced accordingly. 

VAT deductions are not applicable at the checkout stage for purchases made via the public storefront.

If you are a business customer within the EU and wish to place a VAT-exempt intra-community purchase, please contact us in advance via the contact form or at info@jalg.me. We will provide you with a pro forma invoice and process the order through our B2B sales channel, subject to verification of your valid EU VAT number.

For deliveries within the EU, you won't pay additional customs duties or VAT. Our prices already include the VAT rate for the EU country to which your order is sent.

For deliveries outside the EU, our prices are displayed without VAT. You are responsible for any declaration, import duties, and taxes for your package. Goods may be detained at customs and subject to local taxes and duties, which can significantly delay shipment. If your package is detained, please contact the freight company immediately.

For the most accurate tracking information, please use the tracking link provided in your order confirmation email. Note that it may take up to 24 hours before your order can be tracked.

If you'd like to change your delivery preference as the consignee, please email us at cs@jalg.me

Yes, please email us at cs@jalg.me as soon as possible.

Please note that we cannot cancel or revoke shipment once the carrier has picked up your parcel from our warehouse. If you need to cancel at that point, you can refuse to accept the delivery, and it will be returned to us. Once received, we'll issue a refund.

Cancelling an order before shipment is free of charge. However, once your order is in the carrier system, handling and shipping fees will apply if you decide to cancel. These fees are controlled by the carrier, not by us, and will also apply to uncollected orders.

We reimburse return fees only if the goods are damaged or if we cancel the order for any reason.

You can download your invoice using the link provided in your order confirmation email.

Please use the return label provided by us and deliver the goods to your closest pickup location, which you can find at https://locator.dhl.com/.

The return shipping fee will be deducted from your refund. All items must be returned in their original packaging and in perfect resale condition (details not scratched or used).

The products must be handed over to the courier within fourteen (14) days of the date you notified JALG of your decision to withdraw from the purchase.

We can only accept returns that arrive in perfect resale condition with all details unused/unscratched and in their original packaging. Unfortunately, we cannot accept defective items.