Refund policy

REFUNDS
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

RETURNS POLICY
In the unlikely case, you receive goods that are faulty or damaged we are happy to pay the return postage costs. If the goods being returned aren't faulty, the customer is liable for any costs associated with returning the product. Please email cs@jalg.me for further details.

Please note that Clause 6.2 of the Conditions of Carriage states that shipping providers will make every effort to deliver the shipments according to normal schedules,
but these are not guaranteed and do not form an integral part of the contract. Carriers' liability for the shipment is strictly limited to direct damage to the shipment.

All other indirect or special losses are excluded (including, but not limited to, lost profits, income, interest, and futures transactions), even if carriers' attention is drawn to such risks.
The carrier is not liable for damages due to delays, but for certain Shipments, the Shipper may be able to claim a limited refund for the delay based on the terms of the warranty.

According to the Money Back Guarantee appendix to the conditions of carriage, in case of delay of the shipment it is valid only for the surcharge of the time service, which exceeds the price of the service for the standard service.