Frequently Asked Questions

Where is my order
Please contact us for more accurate information and note that it may take up to 24 hours before you can track your order. DHL standard shipments tracking information will be updated when the parcel reaches the german distribution center (It might take up to 3-4 days from Estonia).

Will it tip over easily?
The build is very strong thus tipping is very unlikely without outside impact, intention, or accident. However, we do provide a safety kit with wall attachment with orders upon request.

TV VESA compatibility and screw size
Please check product specs on the right side of the product sheet or on technical specifications page.

ps. some TV brands use M5 (or M4) size screw holes, although the standard is usually M6 or M8 which are supported by our stand.

In such cases, customers need to purchase necessary adapters locally https://amazon.com/Fitting-Reducer-Metric-M5X0-75-Adapter/dp/B07FZ5Q1RD

Before the purchase, please double-check the TV VESA hole size first.

Which TV stand size (regular or XL) do you recommend for 55'' TV?
Both versions (regular and XL) are suitable, it depends on your dimensions preference.

How can I be sure if the JALG TV stand fits my room?
There's a 3D tool in the product gallery which can be used to place the TV in your room (phone only).

Can I order on behalf of a business?
www.jalg.me website is primarily a consumer store. This means that VAT is always charged. You are free to place an order on behalf of a business, but it will be invoiced without a VAT deduction.

Which models of Sonos soundbars fit with JALG TV stands?
JALG 42"-55" TV stands support soundbars with a maximum width of 840mm. The Sonos Beam soundbar fits with these TV stands.
JALG XL Collection of 55"- 77" TV stand brackets mount larger soundbars, with a maximum width of 1,140mm. The larger stands, therefore, are compatible with both Sonos Beam, Sonos Playbar soundbars.
(Sonor Arc is not compatible as it is slightly wider than supported measures.)

What weights of TVs are supported by the TV stands?
JALG 42"-55" TV stands are designed to safely and firmly support TVs up to 30kg (55 lbs) in weight. JALG XL Collection of 55"-77" TV stands firmly hold heavier TVs with TV weight up to 45kg (88.2 lbs).

What is the difference between OAK and BIRCH woods?
The surface of BIRCH is more uniform and smoother than oak, whereas OAK has a beautiful and slightly visible, natural wood pattern. Both are elegant and light-textured woods that are carefully processed and finished to perfection by hand.

Can I cancel my order?
Sure, please email us at cs@jalg.me as soon as possible.
Please note: We cannot cancel or revoke the shipment when the carrier has already picked up the parcel from our warehouse. If you still need to cancel, then in a time of delivery refuse to accept it and it will be sent back to us. After we've received it we'll issue a refund.

My JALG TV stand doesn't have the JALG logo on the frame.
Due to technical reasons, the JALG logo is not feasible to engrave to the XL version frame.

Can you send me an invoice?
The invoice download link to download your invoice can be found in the order confirmation email.

Are shelving brackets for the soundbar included?
SHELVING BRACKETS FOR A SOUNDBAR ARE INCLUDED WITH ALL MODELS

*The soundbar featured in images is not part of the product and is not for sale.