We are committed to customer privacy and adhering to the 1995 EU Data Protection Directive and the European General Data Protection Regulation (GDPR), which came into law on 25th May 2018.
What information do we collect?
The amount and type of information we collect depends on how you interact with our website.
If you sign up to our mailing list using the form embedded within the footer of each page or enter your details into a waiting list form for a product that is out of stock, the only information we collect is your first name, surname, and e-mail address.
If you send us a message via the contact form on the ‘Contact’ page on our website, the only information we collect is your first name, surname, e-mail address, and the written content of any message you include.
How will the information be used?
We will never sell or pass your data on to a 3rd party, or use it for any purpose other than those stated below.
If you sign up to our mailing list, we state that you will receive “sporadic updates, occasional discount codes, and early access to new product releases.”
If you enter your details into a waiting list form for a product that is out of stock, we state that you will be informed via e-mail when that product is back in stock and that we will add you to our mailing list to be notified of future releases and news.
If you purchase goods through our website, the information you enter to complete the sale will only be used for purposes related to the sale. When purchasing goods, the e-mail address you provide will not get added to our mailing list or used for any purpose other than to contact you with confirmation of the order or any queries we might have relating to it.
If you purchase goods through our website, your address, e-mail address and telephone number will be passed on to our chosen courier or shipping company to allow them to deliver goods and contact you in order to aid delivery of goods. They will not use this information for any other purpose. This is generally limited to three 3rd parties DHL, DPD, and Omniva, however, we reserve the right to use other carefully chosen 3rd parties for shipping goods if necessary. We will only provide an address, e-mail, and telephone number details to 3rd party couriers who adhere to strict privacy regulations.
If requested by EU authorities, we may pass your details on to them for reasons related to fraudulent or criminal behavior.
How will the information be stored?
The way we store the information we collect depends on how you interact with our website.
If you send us a message via the contact form on the ‘Contact’ page of our website, we will store your information securely on our physical server and an online ‘cloud' backup. These storage mediums are password protected and encrypted. We regularly review the security of our storage mediums to make sure data will not be compromised.
If you purchase goods through our website, your first name, surname, e-mail address, telephone number, billing address, and delivery address will be stored securely on our physical server and an online ‘cloud’ backup. We will not store any sensitive payment information on our servers: this is stored by our merchant providers - Stripe, PayPal, Mollie.
We will only send you marketing correspondence via e-mail. We believe the marketing correspondence we will send you is relevant, useful, and of interest. If at any time you wish to stop receiving marketing correspondence from Instrmnt you can email us, call us, or update your marketing preferences by clicking the button at the bottom of any marketing-related e-mail you receive.
Accessing your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of the personal information we hold about out, please email us via firstname.lastname@example.org
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Last updated: 01.01.2022
How to contact us:
If you have any questions, please contact us via email or online form via the Contact Us Page on the website.