Der TV-Ständer JALG BIRCH XL Natural Glossy lässt sich mit seinem glänzenden Eichenholzkorpus in jedes Wohnzimmerinterieur integrieren, verleiht dem Raum Wärme und zeigt die Essenz des hochwertigen skandinavischen Möbeldesigns.
Mit seinem geradlinigen und luftigen Design repräsentiert der Fernsehständer JALG Natural Glossy den modernen Ausdruck traditioneller skandinavischer Handwerkskunst.
SOUNDBAR BRACKETS OR ANY OTHER ACCESSORY ARE NOT INCLUDED BY DEFAULT
The product is very nice built and good looking - only miss was that one of the big bearer screws for the TV was bent and its really tough to bend back so I had to use it bent and it doesnt connect all that well.
Second my Samsung soundbar was too wide to fit on the XL with soundbar addon - so I emailed Jalg with an idea that if they drilled holes on the soundbar holders short end and increased the long end by 3-4 cm then the customer could choose to mount the soundbar more “in front” of the TV but fit larger soundbars, and also asked if I could return the soundbar mount.
Now I dont have any issues with the return policy and cost of 21 euros but the reply from support was below all expectations, written very strictly and without customer experience in mind, no signature at all, no name and not even a “best regards”. The staff who replied solely focused on informing me the following: ”You may want to reconsider the bracket's return due to a small refund balance.” That is after mentioning the return shipping cost.
They need a course in customer relations and written communication, its 2024 and Jalg seems to be doing well, more is to be expected of their support.
First, I received my package extremely quick, packaged perfectly! I purchased the clear lucite stand and I absolutely love it. It's so chic and stylish. I'm ordering another one for my living room. The only issue, which might not be an issue (I could have installed it incorrectly); but, I'd prefer that the shelf was bolted down instead of just sitting on top of the bracket.
