Shipping & Returns

Your order of any JALG TV stand will be sent via DHL or DPD courier standard door to-door transport with shipment tracking. (Tracking number will be provided once the parcel has been shipped.)

Estimated Delivery Times
Europe - 5 to 7 days
US/Canada via DHL Express - 3 to 5 days
Other Countries - 10 to 20 days

Please note that international post delivery may take 2-4 weeks during holiday periods.

 

Please note
The estimated delivery times are to be used as a guide only. Delivery time may change due to the customs clearance processes. If you have any questions feel free to contact us.


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Exchange & Refund Policy
In case of exchange, please make sure your items are returned new, unused and without defects. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact us within 14 days from receiving the product and let us know the reason of return before shipping the item back. If the returned item is not damaged and of the same quality as sent, then refund is processed within 14 days after the items are received by us.
 
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping fees are not refunded for returns
Shipping costs will not be refunded for returned items or uncollected items. We do not take responsibility for damages or losses due to the shipping, such damages can be claimed directly by the postal services company.

Discounted items are non-refundable and can not be returned in any case.