Frequently Asked Questions
Where is my order?
Please contact us for more accurate information and note that it may take up to 24 hours before you can track your order. DHL standard shipments tracking information will be updated when the parcel reaches the German distribution center (It might take up to 3-4 days from Estonia).
Will it tip over easily?
The build is very strong thus tipping is very unlikely without outside impact, intention, or accident. However, we do provide a safety kit with wall attachment with orders upon request.
TV VESA compatibility and screw size
Please check product specs at the end of each product gallery.
ps. some TV brands use M5 (or M4) size screw holes, although the standard is usually M6 or M8 which are supported by our stand.
In such cases, customers purchased necessary adapters locally ADAPTER
Before the purchase, please double-check the TV VESA hole size first.
VESA Mounting standard explained
Please see overview of the VESA standard and how to check your TV for compatibility here.
My TV has an infrared receiver under the frame, will it interfere with the JALG structure?
Most TVs with infrared receiver are compatible due to the receiver being located in the middle of the TV and JALG is designed to support such TVs.
Some TVs however have the infrared receiver at the left or right side of the frame, therefore the receiver might interfere with the JALG base - depending on width of the TV's frame.
In order to avoid compatibility issues, please measure distance of the infrared receiver from the side and compare it with JALG dimensions HERE
Which TV stand size (regular or XL) do you recommend for 55'' TV?
Both versions (regular and XL) are suitable, it depends on your dimensions preference. Please check and compare HERE
How can I be sure if the JALG TV stand fits my room?
There's a 3D tool in the product gallery which can be used to place the TV in your room (viewable on mobile only).
Can I order on behalf of a business?
www.jalg.me website is primarily a consumer store. This means that VAT is always charged. You are free to place an order on behalf of a business, but it will be invoiced without a VAT deduction.
Which models of Sonos soundbars fit with JALG TV stands?
JALG 42"-55" TV stands support soundbars with a maximum width of 840mm. The Sonos Beam soundbar fits with these TV stands.
JALG XL Collection of 55"- 77" TV stand brackets mount larger soundbars, with a maximum width of 1,079 mm. The larger stands, therefore, are compatible with both Sonos Beam, Sonos Playbar soundbars.
(Sonos Arc is not compatible as it is slightly wider than supported measures.)
What weights of TVs are supported by the TV stands?
JALG 42"-55" TV stands are designed to safely and firmly support TVs up to 30kg (55 lbs) in weight. JALG XL Collection of 55"-77" TV stands firmly hold heavier TVs with TV weight up to 45kg (88.2 lbs).
What is the difference between OAK and BIRCH woods?
The surface of BIRCH is more uniform and smoother than oak, whereas OAK has a beautiful and slightly visible, natural wood pattern. Both are elegant and light-textured woods that are carefully processed and finished to perfection by hand.
Can I cancel my order?
Sure, please email us at cs@jalg.me as soon as possible.
Please note: We cannot cancel or revoke the shipment when the carrier has already picked up the parcel from our warehouse. If you still need to cancel, then in a time of delivery refuse to accept it and it will be sent back to us. After we've received it we'll issue a refund.
My JALG TV stand doesn't have the JALG logo on the frame.
Due to technical reasons, the JALG logo is not feasible to engrave to the XL version frame.
Can you send me an invoice?
The invoice download link can be found in your order confirmation email.
Are shelving brackets for the soundbar included?
The shelving brackets are available to purchase separately under accessories.
*The soundbar featured in the images is not part of the product and is not for sale.
How do I hide cables or/and digital accessories?
Please check setup samples HERE
Is a curved TV suitable?
Yes, a curved TV suits well CURVED
KLARNA Pay Later & Split Payment is available for customers residing in The Netherlands, Austria, Germany, Belgium and Finland.
Tax & Duties
Customs and import duties are not included and are collected upon delivery.
For UK customers: please follow carrier instructions HERE